All sales are final. We do not accept returns or exchanges.
Return & Exchange policy within India
Each purchase comes with a hassle-free 15-day return policy and a one-year warranty on plating and repairs.
We reserve the right to cancel an order in case the order request is notacceptable to us. Upon such cancellation, we will give you a full refund. Any such cancellation shall be at the sole discretion of Aurum World and you will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, inaccuracy in Product or pricing information, or due to reasons of any fraud or wrong usage of payment mechanism adopted by you. Any cancellation will be intimated to you by us over the phone, what’s app, or mail.
In the event you desire to cancel any order, then, such cancellation must be done before the dispatch of the Product/s to you. Once dispatched, we will not accept any cancellation request from your end. Please call us or email us at info@aurumjewellery.in to notify us about the cancellation.
If you cancel part of the order, shipping charges will not be refunded.
If the order is canceled by us, lost, or un-delivered to your preferred location, we will provide you a full refund including shipping charges.
In all monetary refunds, we reserve the right to choose the mode of refund. The refund payment will be made by way of online transfer as per our preference within 7 days after confirmation from us. Confirmation is subject to quality confirmation and acceptance by us as per policy. The money amount refunded will be the amount that is paid to us after discounts/ promotions.
For any further queries regarding cancellation/refunds, please email us at: info@aurumjewellery.in
If you are not satisfied with your order, you are given 7 – 15 days to make the return in exchange for store credit which will be valid for 3 months only, except for custom orders and sale items that cannot be returned or exchanged.
Any returned item must be unused and in its original condition and packaging, with all tags still attached. Exchanges will be entertained only for Indian customers.
